Begging For App Ratings

John Gruber recently suggested that users who are annoyed by “Please Rate This App” panes should leave one-star reviews. We have a “contact us” menu item under our Help menu, but if users decide to post reviews instead, we cannot provide any tech support. So we also can’t tell the other four people that their crashers should be fixed now, and they should update to the version on our website (or wait for the App Store approval). Apple’s customers are Apple’s customers, except we’re supposed to support them, but we aren’t provided the tools by Apple to do so.